Representing the People of Hull for more than 45 years

Welcome To Andrew Kingston & Co. Solicitors. The firm was formed in September 2004, but Andrew Kingston-Splatt LLB, the Principal of Andrew Kingston & Co. Solicitors, has practiced as a Solicitor in Hull since December 1978. For the majority of that time, he has specialised particularly in Civil and Commercial Litigation, and Debt Recovery work. Andrew Kingston & Co. therefore has a wealth of experience in dealing with such cases, and is able to use that experience for the benefit of its clients, to achieve the best possible results on their behalf.

NOTICE TO ALL PRESENT OR FORMER CLIENTS OF ANDREW KINGSTON & CO.

It is with great regret that Mr Kingston-Splatt must inform all present or former clients of the firm, that we are in the process of closing. This comes about not because of any financial difficulty or matters of that kind, but because Mr Kingston-Splatt has received a medical diagnosis which makes it impossible for the firm to continue. We are not, therefore, taking on new files in any category of work. The final closure date cannot yet be confirmed but will not be later than 28th February 2026. If we have a current matter for you and there is any risk at all that we will not be able to complete it by the final closure date, you will be notified directly and asked to appoint a different solicitor to act for you. The file, and any money held in respect of it, will then be transferred to them although this may be subject to the deduction of any fees or outpayments that have already been incurred by Andrew Kingston & Co. Where possible without any risk to you, the file will proceed to completion in the usual way.

If you have not yet collected from us an original registered Lasting Power of Attorney, please arrange to do so as soon as possible since we have no facilities to store these documents or arrange for it to be done on your behalf. This also applies if, following completion of a property purchase or otherwise, you have been notified that we hold some pre-registration deeds and/or documents, since again we have no facilities to store them.

If we are holding an original Will for you as agreed when the Will was made, the position is slightly different. You are of course free to collect the original Will from us, or to ask that it be sent to another firm of Solicitors of your own choosing. If, however, you do not have any contact or arrangement with another firm of solicitors then we will be able to assist regarding storage of the Will. We are presently discussing arrangements with a local firm whereby they will store the Will for you, without making any charge to you. As soon as we are able to confirm who they are, this notice will be updated.

Our offices are at 7-8 Whitefriargate, Hull, HU1 2ER. Please note that this is our only address and we have no connection with any other firm operating under a similar name, in Hull or elsewhere.

Regulatory information Andrew Kingston & Co. is authorised and regulated by the Solicitors Regulation Authority. SRA number 405166. Our V.A.T. registration number is 843 1182 47.

We are a Law Society Conveyancing Quality Scheme accredited firm. CQS number CQS04211.

We are not authorised by the Financial Conduct Authority but are included in the Financial Services Register maintained by the FCA under number LS 405166. The FCA website can be accessed at www.fca.gov.uk.

Like all solicitors, we have professional indemnity insurance as required by the Rules made by the Solicitors Regulation Authority.  Details of our insurers and the territorial coverage of the policy are provided to clients at the outset of their instructions, in our “Terms of Business”.

Client care and complaints handling

We would hope that our clients will not have reason to complain, but If you are not happy about any aspect of the service you have received or about our charges, then you should inform us immediately so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your file to discuss your concerns.  If you wish to make a formal complaint, please write to Mr A Kingston by e-mail to akingston@andrewkingston.co.uk or by post to our offices.  Our Complaints Procedure can be seen here. Making a complaint will not affect how we handle your case. If you are not happy with our final written response to your complaint, you are entitled to refer the complaint to the Legal Ombudsman.

If you would like more information about the Legal Ombudsman, please contact them. The Legal Ombudsman can be contacted at PO Box 6167, Slough, SL1 0EH or call 0300 555 0333 (weekdays 9.00am to 5.00pm), or email enquiries@legalombudsman.org.uk.  The Ombudsman will not usually accept a complaint unless it has first been made to us and not resolved within 8 weeks, except in the circumstances set out in Chapter 4 of their Scheme Rules, which can be read at www.legalombudsman.org.uk.  You must refer your concerns to the Legal Ombudsman within six months of our final response to you.  However, please note that from 1^st April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern.

The Solicitors Regulation Authority can help if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website at www.sra.org.uk/consumers/problems/report-solicitor/.